Refund and Cancellation Policy

This policy explains how refunds and cancellations may be handled for Indus Automation Labs product access, subscriptions, licenses, and related setup services when paid plans become available.

Product access and subscriptions

AutoChat v1.1.0 is Windows desktop automation software. License requests and voucher-based offers may be handled through app licensing or approved onboarding. Payments or license activation may be handled through the AutoChat desktop app License section, approved onboarding, or future website/payment-provider checkout depending on availability.

Cancellation requests

Customers may request cancellation by contacting support. Cancellation timing, renewal handling, and access removal will depend on the plan, billing cycle, and any written agreement in place.

Refund eligibility

Refunds may be considered for duplicate charges, billing errors, service access issues that cannot be resolved, or cases where a written license agreement allows a refund. Refund eligibility depends on license status, installation/support work completed, misuse, and agreed terms. Requests should be made as soon as possible with order, account, license, onboarding, or invoice details.

Non-refundable situations

Refunds may not be available for misuse, policy violations, completed custom setup, completed onboarding, completed consulting, platform rule violations, illegal use, or situations where access was provided and used as agreed, unless a separate written agreement says otherwise.

How to request help

Send billing, refund, or cancellation questions to support@indusautomationlabs.com. Include your name, business name, contact email, invoice or payment reference if available, and a short explanation of the request.