Conversations
Customer support automation
AI-assisted replies and owner-controlled workflows for repetitive customer questions.
Windows desktop automation softwareApproval mode
AI automation for customer conversations and SME operations.
Indus Automation Labs builds practical automation tools for small and medium businesses. Our first product, AutoChat, brings customer support, product knowledge, and approval-based AI replies into one Windows desktop app.
Human-in-the-loopCustomer memory isolationNEWCOM launch offer
Local desktop app
Workspace overview
Good morning, operator.
Your customer support workflow is ready.
Catalog items
248
Pending review
06
Training health
92%
AK
Approval modeAyesha Khan
Product availability inquiry
Is the blue variant available, and can it be delivered this week?
AI draft ready
The blue variant is in stock. I can help confirm delivery details before the order is finalized.
ApproveEdit draft
Workflow modules
Product catalog
Training inbox
Supplier desk
Voice transcription
License section
License activation and NEWCOM voucher support are available in-app.
Desktop-first
Windows desktop deployment
Human-controlled
Manual and approval modes
Business-aware
Catalog and policy context
Privacy-minded
Memory isolated per customer
Inside AutoChat
One workspace for the complete support workflow.
AutoChat connects the operational pieces behind a customer reply—from the business catalog and training inbox to approval, memory, supplier coordination, and licensing.
AutoChat module map
Built around real operator decisions
WhatsApp Connected
Session online
Approval Mode Active
Owner review enabled
Product Catalog
Business data indexed
Training Inbox
Unknown answers captured
Supplier Desk
Private fulfillment flow
Voice Note Transcription
Audio enters reply flow
License Section
License activation in-app
What we build
Practical AI automation for business operators.
Indus Automation Labs focuses on tools that help small and medium businesses respond faster, reduce repetitive work, and keep owners in control of automation.
Operations
Sales and lead workflows
Tools that help businesses organize inquiries, follow-ups, and lead handling.
Support
Business messaging
Messaging automation designed for real local business conversations and support patterns.
SME workflows
Local business operations
Practical systems for catalog, policy, delivery, and supplier-dependent tasks.
Research
Future vision tools
A planned direction for CCTV event intelligence and structured business alerts.
Platform
Custom automation systems
Automation foundations for industry-specific workflows as the platform matures.
First product
AutoChat brings controlled AI replies into a Windows desktop app.
AutoChat helps businesses connect WhatsApp, manage customer messages, create AI replies, approve drafts, train business knowledge, manage product catalog data, remember customer-specific details safely, and coordinate supplier-dependent requests.
WhatsApp business messaging automation
Connect WhatsApp through the desktop app and manage customer conversations from a controlled business dashboard.
Product catalog and smart product search
Add products, prices, stock status, descriptions, tags, and product links so AutoChat can answer catalog-related questions more accurately.
Manual, approval, and auto modes
Start safely in manual or approval mode, then move toward automation after the business knowledge base is trained.
Customer-specific memory isolation
Store customer preferences and notes per contact so one customer's context is not mixed with another customer's conversation.
Live training inbox
When AutoChat does not know an answer, the owner can answer once and save it as FAQ, product knowledge, policy, or customer memory.
Supplier desk workflow
Handle supplier-dependent questions internally and generate customer-safe updates without exposing supplier details, cost, or procurement information.
Voice-note transcription
Transcribe customer voice notes and pass the transcript into the same AI response pipeline for markets where voice messages are common.
Trial and license foundation
Support license activation and voucher-based launch onboarding through the desktop app.
Windows desktop deployment
Designed as Windows desktop automation software so businesses can run AutoChat without needing custom hardware.
Why AutoChat exists
Repetitive customer questions should not consume the whole day.
Small businesses receive repeated WhatsApp questions about stock, price, delivery, product variations, availability, and order follow-ups. Manual replies are slow and inconsistent. Generic chatbots often fail because they do not understand the business catalog, owner preferences, local language patterns, or supplier-dependent details. AutoChat is designed for business-safe automation with human control.
Responsible automation
Designed for careful rollout before full automation.
The product direction favors human oversight, scoped memory, owner training, and cautious deployment over uncontrolled messaging.
Manual modeApproval modeAuto mode when ready
Human approval mode for sensitive conversations
No hallucinated stock, availability, or prices
Customer memory isolation by contact
Owner-approved training and knowledge updates
Supplier privacy for hidden fulfillment details
Safe desktop deployment with local language support including English, Urdu, and Roman Urdu
Platform direction
A broader automation suite is planned.
Indus Automation Labs plans to expand into AutoChat for business messaging automation, future AutoVision/CCTV event intelligence, workflow automation tools, and AI agents for customer support, sales operations, and local business productivity.
AutoChat · v1.1.0AutoVision · plannedWorkflow tools · planned
Next step
Ready to use AutoChat?
Get AutoChat v1.1.0 from Microsoft Store or download the direct Windows installer, review the product prospectus, or contact Indus Automation Labs for onboarding support.