Privacy Policy

This Privacy Policy explains how Indus Automation Labs may collect, use, and protect information from website visitors, business contacts, and AutoChat pilot users. It is a practical early-stage policy and may be updated as the product and service model develops.

Website visitors

The website may collect basic technical information commonly processed by hosting providers, such as device, browser, IP address, page request, and timing information. This helps keep the website secure, reliable, and functional.

Contact forms and email communication

If you contact us by email or through a form, we may process your name, email address, company name, message, and related communication history so we can respond to inquiries, provide support, and discuss pilot access.

AutoChat product usage data

If you install or test AutoChat, the app may process configuration, license status, logs, training items, product catalog information, workflow settings, and usage details needed to operate, improve, troubleshoot, and support the product. The exact behavior may evolve during pilot development.

Customer messaging data

AutoChat is designed to work with customer messaging data connected by the user through their own authorized business accounts. Users are responsible for ensuring they have appropriate rights, notices, and permissions for the customer data and conversations they process through the software.

No sale of personal data

Indus Automation Labs does not sell personal data. Information is used to operate the website, communicate with users, provide product support, manage pilot access, improve the product, and meet legal or security obligations.

Data security practices

We use reasonable technical and organizational practices appropriate for an early-stage product, including access controls, careful handling of support data, and limiting data use to business and product purposes. No method of electronic transmission or storage can be guaranteed as fully secure.

User rights and choices

You may contact us to ask about your information, request corrections, request deletion where appropriate, or raise privacy questions. Some records may need to be retained for legal, security, billing, or support reasons.

Contact

Privacy questions can be sent to support@indusautomationlabs.com.